We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

We've provided some of the FAQs below. If you don't find the question, please send us a message at service@GoGiftsHouse.com.

Attention: As a result of COVID-19, there will be some delay in delivery.

1. How long does delivery take?

The time frame of an order delivery is divided into two parts:

①Processing time:
The product processing time depends on the time frame of the quality check, the packaging, and also on the store contingent of the individual product.

②Shipping time:
The shipping time is estimated and commences from the date of shipping rather than the date of order, and can take longer than expected due to an invalid address, customs clearance procedures or other causes.

There will be a few special circumstances, such as holidays, post office,customs, etc., which may delay 1-4 weeks.
If your order hasn’t arrived in the estimated delivery times, please send us an email at service@GoGiftsHouse.com and we will get back to you within 1 business day.

Note: Affected by Covid-19, there will be some delay on the delivery.

2.Do You Deliver Products Internationally?
We ship products worldwide every day. Shipping is available for most countries around the world.

3.What If My Parcel Is Delayed?
There will be a few special circumstances, such as holidays, post office,customs, etc., which may delay 1-4 weeks.
Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

4.Will My Items Come Together?
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers. Don't panic if you don't receive all of your items at once…they will get to you! :)

5.ABOUT TAX
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any,these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as a gift or list an amount that lower than the actual product price.

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)
Email: service@GoGiftsHouse.com